Senior Account Manager

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The ideal candidate will be customer-oriented with a drive to achieve goals and maintain a great customer experience. You will be able to suggest forward-thinking ideas to promote our brand and work closely with clients to understand their needs. This individual will have excellent communication abilities and negotiation skills.

Responsibilities

Work with key accounts to provide product solutions, develop new business, and to ensure satisfaction
Serve as primary day-to-day liaison with assigned clients and maintain positive ongoing relationships
Manage multiple projects simultaneously while interfacing with different internal and external contact
Manage the professional development of direct reports, including feedback and coaching and efficient delegation.
Manage the team by delegating in an appropriate manner both up and down and keep team informed on work in progress, recognising issues early and pre-empting them.
Approve/write creative and digital briefs that are concise, actionable and create a sense of direction and creative opportunity.
Actively to identify/develop additional business opportunities within assigned clients.
Develop a strong relationship with the client and ensure they are kept in the loop with work in progress. Provide excellent customer service in all client interactions.

Qualifications

Excellent written and verbal communication skills and strong presentation abilities, including effective influence/persuasion skills.
5+ years’ of proven success in client management in an angency
Strong negotiation, presentation and communication skills
Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds
Can effectively manage multiple projects and work with various teams in a fast paced environment
Strong time management skills and ability to prioritise.
Ability to handle difficult situation with diplomacy and tact.

Here are a few of the perks:

A genuinely fun, talented and intelligent team you will want to hang out with outside of work
Work with clients you actually like
Special guest speakers to expand your thinking
Team events
Brand new office, PlayStation, Netflix, Ping Pong, Gym, monthly Massages.

Adcreators Australia encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply.